Ameri100 Partners With Bayestree Intelligence: On Tuesday it was announced that the New Jersey-based tech company Ameri Holdings, or Ameri100, (NASDAQ:AMRH) will partner with the machine-learning company Bayestree Intelligence.
Ameri100 Partners With Bayestree Intelligence
The partnership involves Bayestree’s ‘Sentient’ software, which Ameri hopes “will deliver a paradigm shift in service management workflow processes through the application of machine learning techniques.”
What makes Sentient different, according to Bayestree, is that it is compatible with a majority of other common software and systems and “learns what it is taught.”
Sentient works through three stages; resolve, evolve and involve. In an example provided within the press release shows how this process is utilized to transform the customer services sector:
“Resolve: Sentient ‘suggestions’ (of Top 3 resolutions with high confidence levels) can be quickly leveraged by support teams to dramatically improve resolution times and increase productivity. If set up to auto-resolve Sentient can even proceed to pass the recommended resolution directly to the user/client or trigger a BOT built on commonly available RPA platforms. Sentient’s solvability currently stands at 80-95%;
Evolve: Sentient frees up corporate ‘cook books’ and all ‘how to’ documents from ‘experts’ and make them truly ‘live’ and cognitive. This functionality becomes extremely crucial as the underlying themes of issues evolve with changing nuances that corporate manuals are never able to keep pace with;
Involve: Theme based learning and analytics allows Sentient to be always cognizant of dominant issue themes, spot even the most subtle deviations and intelligently predict emergent themes based on advanced anomaly detection techniques. Sentient early alerts thus can significantly strengthen business response to any customer usage, behavior or need shifts – however gradual or abrupt.”
Bayestree CEO, Avijit Biswas, has said that the company is “to work with Ameri100 and look forward to transforming enterprise customer service.”
Shares of Ameri rose nearly 200% since the announcement was made on Tuesday. The company has been able to reach a high share value of $2.79 USD and a low of $1.82.
Comparatively, the company closed at a value of $0.81 on Monday.
Sentient has the capability of transforming customer service management and the workflow process, but could it succeed?
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